Help when you need it.
Clear answers, useful next steps, and a private place to ask for help.
How do I buy or trade locally?
Open a listing to message the maker or request a pickup. Suggest a time and quantity, then follow the request in Your trades & requests. A request is not a completed purchase. Arrange payment directly and wait for acceptance and time confirmation before travelling.
How long is a pickup held?
A maker has 48 hours to respond. After acceptance, the pickup time must be confirmed within 48 hours. Unconfirmed accepted holds expire and stock is released. Both neighbors confirm a changed time. Confirmed pickups stay active until completed or canceled; message your neighbor if you cannot make it.
Can I browse without joining?
Yes. Choose your town or ZIP in the marketplace. An account is needed to message, reserve goods, save searches, or participate in a circle. Your browsing area does not change your maker profile.
What if ingredients or homegrown claims are false?
Use Report seller on the listing. Choose the concern, explain it, and optionally attach private evidence. Follow the review in Your reports. Reports do not automatically punish a seller. Makers receive a review explanation and can appeal an enforcement decision.
How do shipped purchases work?
Eligible listings show Buy with shipping when checkout is available. Review the goods, shipping total, dispatch window, and maker’s policies before paying. Order updates and tracking appear in your account. Contact the maker first about a delivery or refund issue, then use private support if it remains unresolved.
How do alerts and waitlists work?
Save a search or follow a maker, then enable matching-goods alerts in Updates. Matching alerts are limited to one per listing per day. A full event offers a waitlist. When a space opens, the first eligible waiting member gets a place and an in-app update; cancel if you cannot attend.
I cannot sign in or find my verification code.
Use password recovery or resend the code on the sign-in page. Check spam folders for verification mail. Never share your password or code with another member. Email verification confirms access to an email address; it does not verify a maker’s products.
How do I manage my account data?
Profile & location lets you correct public information. Account privacy controls let you export your data, sign out all devices, or request account closure. Closure is reviewed so outstanding trades and records that need to be retained are handled first.
Private support
Sign in to send a support request and follow its review. For sign-in trouble, use password recovery or resend your verification code on the sign-in page.